Effective Date: 22-09-2025
At Prime Appliances Care Services Centre, we strive to provide high-quality home appliance repair and maintenance services. This Refund and Returns Policy explains the conditions under which refunds or service adjustments may be provided.
1. Service Refunds
- Refunds are considered only if the service was not performed as agreed or if there was a service failure on our part.
- Requests for refunds must be submitted within 7 days of service completion.
- Partial refunds may be issued depending on work already performed.
2. Cancellation Policy
- Customers may cancel a scheduled service at least 24 hours before the appointment without penalty.
- Cancellations made less than 24 hours prior may incur a nominal fee.
3. Refund Process
- To request a refund, contact us via phone, WhatsApp, or email with your service details and reason for the request.
- Refunds will be processed within 7–10 business days after approval.
- Refunds will be issued via the original payment method whenever possible.
4. Exceptions
- Refunds are not provided for issues caused by misuse, negligence, or pre-existing appliance conditions.
- Consumable items (if any) replaced during service are non-refundable.
5. Contact Us
For any questions or refund requests, please contact:
- Phone/WhatsApp: 8050264808
- Email: dm0149259@gmail.com